sub-agent
A smaller specialized agent or model role used inside a larger agent workflow to handle a specific task.
The sub-agent handled policy lookup while the main agent drafted the answer.
tool-use trace
A record of which tools an agent called, with inputs, outputs, timing, and errors — the primary debugging artifact for agentic workflows.
The tool-use trace explained why the agent chose the wrong escalation path.
deployment pod
A cross-functional team responsible for taking one customer deployment or deployment pattern to production.
The deployment pod owned the backlog, launch checklist, and first-week support.
override signal
A signal generated when users correct, reject, or bypass system output — one of the most valuable inputs for improving evals and workflow design.
The override signal revealed that the model misunderstood one policy clause.
reinvention deployed engineer
A services role associated with Accenture and Anthropic's enterprise AI deployment partnership, focused on turning AI capabilities into deployed customer workflows at scale.
The reinvention deployed engineer worked with the customer team to turn a transformation idea into a deployed workflow.
workflow context
The information needed to make a workflow step useful: user role, current task, relevant object, policy, history, and next action. FDEs pass exactly what's needed, not the whole ticket.
The FDE passed workflow context into the agent instead of dumping the whole ticket.
paper cut
A small UX, data, or workflow friction that seems minor but harms adoption when repeated on every case.
The paper cut was one extra click on every case.
success metric
A concrete measure used to judge whether the deployment is working: hours saved, cycle time, adoption, error reduction, or revenue impact. Agreed before launch, not invented after.
The success metric was time from ticket creation to first useful response.
action button
A UI control that triggers a real workflow step: approval, escalation, submission, write-back, or agent tool use.
The FDE added an action button so supervisors could approve the drafted update.
change management
The work of helping an organization adopt a new workflow through communication, training, incentives, support, and leadership alignment. An FDE treats this as part of deployment, not the customer's problem.
The FDE treated change management as part of deployment, not a customer afterthought.