artificial general intelligence
A machine that can do anything that people can do, better than people.
The artificial general intelligence can do anything better than people.
fail open
A design where the system continues when a check fails. Sometimes acceptable for low-stakes actions; dangerous for regulated or write-capable workflows.
The team rejected fail open for regulated approvals.
productionized agent
An agent that is evaluated, observable, permissioned, supportable, and integrated into a real workflow with clear human handoffs — not just a prompt that works most of the time.
The productionized agent opened tickets only after passing policy checks.
confidence threshold
A threshold used to decide when model or agent output is good enough to proceed, requires human review, or should fall back to a simpler path.
The FDE raised the confidence threshold for regulated cases.
runbook
A practical guide for operating, troubleshooting, escalating, and recovering a deployed system — written so the support team can use it without the FDE in the room.
The runbook told support how to disable write-back if the CRM API failed.
service account
A non-human account used by a service, connector, or agent to access customer systems under controlled permissions. Should follow least privilege.
The FDE created a service account with read-only access for the pilot.
artificial general intelligence
An AI that you can just tell to figure out how to make money and do it profitably for you, and it figures it out and does it on its own.
artificial general intelligence
A mostly automatic system that does better than people at a majority of commercially valuable roles.
OpenAI’s mission is to ensure that artificial general intelligence (AGI)—by which we mean highly autonomous systems that outperform humans at most economically valuable work—benefits all of humanity. --OpenAI Charter at https://openai.com/charter
change window
The approved time period when production changes may be made in a customer environment.
The FDE scheduled cutover during the customer's change window.
system of engagement
The interface where users interact with workflows, recommendations, and collaboration around work — the best place to embed an AI capability because users already live there.
The FDE embedded the assistant in the system of engagement users already opened daily.